At Lole Fashion Shop, we’re committed to delivering premium activewear that supports your active lifestyle. Our shipping and returns policies are designed to give you confidence in every purchase.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote areas.

Returns & Exchanges

We stand behind our products and offer a hassle-free return process if your gear doesn’t meet your expectations.

Return Policy Overview

  • Returns accepted within 15 days of delivery
  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging and proof of purchase required

Non-Returnable Items

For hygiene reasons, the following items are final sale and cannot be returned or exchanged unless they have manufacturing defects:

  • Sports Bras
  • Swimwear

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email [email protected] within 15 days of receiving your order using our return request template below
  2. Wait for Approval: Our team will review your request within 2 business days and send return instructions
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached
  4. Ship It Back: Send your return to:
    Lole Fashion Shop Returns
    4734 Centennial Farm Road
    Arcadia, US 51430
  5. Receive Your Refund/Exchange: See details below

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Lole Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Name: [Product Name]
Size/Color: [Details]
Reason for Return: [Please specify]

I have reviewed the return policy and confirm the item meets all return conditions. Please advise next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For size exchanges:

  • We’ll ship your replacement item once we receive your return
  • Standard shipping rates apply for the new shipment
  • If the replacement item costs more, you’ll be charged the difference

International Returns

For customers outside the US:

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

Need Help?

Our performance-driven customer service team is here to assist you. Contact us at [email protected] with any questions about our shipping or returns policies.

At Lole Fashion Shop, we’re committed to your satisfaction – in your activewear and your shopping experience.