At Lole Fashion Shop, we stand behind our premium activewear just as we stand behind your active lifestyle. If your gear doesn’t meet your expectations, our hassle-free returns process ensures you can shop with confidence.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for return, items must be:

  • Unworn, unwashed, and in original condition
  • In original packaging with tags attached
  • Accompanied by proof of purchase

Note on Final Sale Items: For hygiene reasons, Sports Bras and Swimwear (except with manufacturing defects) are final sale and cannot be returned or exchanged.

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request using our template below.
  2. Wait for Approval: Our team will review your request within 2 business days and send return instructions.
  3. Package Your Item: Securely pack the item in its original packaging.
  4. Ship It Back: Send the package to our fulfillment center at:
    Lole Fashion Shop Returns
    4734 Centennial Farm Road
    Arcadia, US 51430
  5. Receive Your Refund/Exchange: See processing times below.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Lole Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item Name: [Product Name] Size/Color: [Details] Reason for Return: [Please specify] I have reviewed the return policy and confirm the item meets all return conditions. Please advise next steps. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For size exchanges:

  • We’ll ship your replacement item once we receive your return
  • Standard shipping rates apply for the new shipment
  • If the replacement item costs more, you’ll be charged the difference

International Returns

For customers outside the US:

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

For any questions about our returns policy, contact our performance-driven customer service team at [email protected].

At Lole Fashion Shop, we’re committed to your satisfaction – in your activewear and your shopping experience.