Welcome to Lole Fashion Shop’s FAQ section! We’ve compiled answers to the most common questions about our activewear collections, shipping policies, and more. Can’t find what you’re looking for? Our customer care team is always happy to help at [email protected].

About Our Products

What types of activewear do you specialize in?
We offer premium activewear for your dynamic lifestyle, including:
  • Performance tops (T-shirts, hoodies, tanks, and sports bras)
  • Versatile bottoms (joggers, pants, leggings, shorts, and skirts)
  • Seasonal outerwear (mid-season jackets, winter jackets, and dog jackets)
  • Complete workout ensembles (dresses & jumpsuits)
  • Accessories (bags, mats, and other fitness essentials)
Our collections are designed to mix and match for effortless styling.
Are your products suitable for high-intensity workouts?
Absolutely! Our activewear is crafted with performance fabrics that offer:
  • Moisture-wicking technology
  • Four-way stretch for maximum mobility
  • Seamless construction where needed
  • Breathable materials
Whether you’re hitting the gym, going for a run, or practicing yoga, our pieces are designed to keep up with your active routine.
Do you offer plus sizes or men’s activewear?
Yes! We proudly offer:
  • A dedicated “Men” collection with performance tops and bottoms
  • Extended sizing options in many of our women’s styles
Check individual product pages for specific size availability.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Pro Tip: Combine multiple items from our coordinated collections (like matching hoodies and joggers) in one order to qualify for free shipping while ensuring your entire outfit arrives together.
Where do you ship?
We proudly ship worldwide, excluding some remote areas and parts of Asia. All orders are processed at our Arcadia, US headquarters.
What are my shipping options?
We offer two convenient shipping methods:
  1. Standard Shipping ($12.95) – Delivered via DHL or FedEx within 10-15 business days after shipping
  2. Free Shipping – Available for orders over $50, shipped via EMS within 15-25 business days after shipping
All orders are processed within 1-2 business days (may be slightly longer during peak seasons).
How can I track my order?
You’ll receive an email with tracking information as soon as your package leaves our facility. The tracking number can be used on the carrier’s website (DHL, FedEx, or EMS) to monitor your shipment’s progress.
Are there any additional fees for international orders?
While we don’t charge additional fees, international orders may be subject to customs duties or taxes imposed by your country. These fees are the responsibility of the recipient and are not included in your order total.

Returns & Exchanges

What is your return policy?
We want you to love every piece you order. If you’re not completely satisfied, we offer:
  • Easy returns within 15 days of delivery
  • Items must be unworn, unwashed, and in original condition with tags attached
  • To initiate a return, contact our customer care team at [email protected]
Please note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
How long do refunds take to process?
Once we receive your returned item, please allow:
  • 5-7 business days for processing
  • Additional time for your bank or credit card company to post the refund to your account
You’ll receive an email confirmation when your refund has been processed.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order for the item you’d like.

Customer Service

How can I contact customer service?
Our customer care team is available via email at [email protected]. We typically respond within 24-48 hours during business days.
Where is Lole Fashion Shop located?
Our headquarters is located at:
4734 Centennial Farm Road, Arcadia, US 51430
All orders are processed and shipped from this location.
Remember: At Lole Fashion Shop, we’re committed to delivering more than just apparel – we deliver confidence for your active life. From our headquarters to your doorstep worldwide, each package is sent with the same attention to detail we put into designing our performance fabrics and thoughtful activewear.